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Darya Dyachkova is a seasoned professional in client engagement and project management, currently serving as Clienting Projects Manager and Customer Engagement Manager at CoinsPaid since December 2021. Darya has developed strategies to enhance customer engagement, implemented educational programs, and organized webinars while also managing mailing campaigns for B2B clients. Previously, Darya held leadership roles at SOFTSWISS, including Head of VIP & Retention Team and VIP & Retention Manager, focusing on high-value customer relationships and strategic initiatives to enhance client satisfaction. Darya's early experience in business development and translation supports a well-rounded skill set complemented by a Master's degree in Translation and Interpretation Studies from Minsk State Linguistic University.