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Hennadii Z. is an experienced customer service professional with a strong background in support roles across various companies. Currently serving as a Customer Experience Agent at CoinSmart since January 2022, Hennadii previously held positions such as Customer Service Specialist at Lumin, where productivity levels and customer satisfaction were significantly maintained. As Moderation Team Manager at appflame, Hennadii led a large distributed team, notably reducing error rates. Experience at SupportYourApp included training new support team members and effectively resolving thousands of support inquiries while maintaining high customer satisfaction scores. With proficiency in tools such as Zendesk, Intercom, and VoIP, Hennadii possesses a Bachelor's degree in Public Administration from Kiev National University of Economics.