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Koyal Makhija is an experienced professional currently serving as a Service Delivery Manager at Cognizant since October 2023. Prior to this role, Koyal was the Manager of Enterprise Excellence at Refyne India from August 2022 to October 2023. Koyal has also held various positions at ConvertCart, including Team Lead and Client Success Manager, focusing on consulting e-commerce leaders to enhance revenue through conversion rate optimization. Earlier experience includes serving as Regional Operations Manager at I2H Solutions, where Koyal improved process efficiency by 15%, and as City Manager - Operations, contributing to enhanced customer satisfaction. Koyal's career started as a Key Account Manager at Tata AIA Life Insurance, overseeing a team and improving operational efficiency. Koyal holds a Company Secretary degree from The Institute of Company Secretaries of India and a Bachelor of Commerce from Savitribai Phule Pune University.