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Ewa Widuch is a highly skilled Support Engineer at Netcentric, A Cognizant Digital Business since March 2022, specializing in technical support for the pharmaceutical industry. Prior to this role, Ewa served as Senior Integrated Services Operations Team Lead and Service Desk Team Lead at NTT Ltd., where responsibilities included incident management, technical support, and overseeing a team of up to 20 Level 1 Analysts. Ewa's experience also encompasses roles as Level 2 and Level 3 Analyst at Alphanumeric Systems and Computacenter, where Ewa provided extensive technical support, created and managed documentation, conducted trainings, and handled major incidents. Ewa's technical education includes a degree in administration of Suse OS from Munster Technological University, alongside other studies in Information Technologies in Poland.