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Jay Van Sickle is a seasoned professional in customer success and service delivery, currently serving as the Senior Customer Success Director at Cognite since April 2024. Previously, Jay held the role of Director of Customer Success at Consero Global from February 2020 to March 2024, where significant achievements included implementing a comprehensive Client Success Program that facilitated the growth of client management from $20 million to $40 million over four years. Prior positions include Director of Customer Success and Technical Account Management at Serenova, Service Delivery and Team Manager at eLoyalty, Project Manager at iBridge Group, Vice President of Operations and Service Delivery at Northstar Ventures, Project Manager at Mercer, and Business Analyst and ERP System Integration Lead at Arthur Andersen Business Consulting. Jay's career began as a Senior Financial Statement Auditor at KPMG Peat Marwick, LLP. Educational credentials include a Bachelor of Science in Accounting from the University of Utah - David Eccles School of Business.