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Mainak Basu is an experienced professional with a robust background in customer service and team leadership. Currently serving as a Business Process Lead at CogentHub since October 2022, Mainak oversees O2 Prepay Customer service inbound upselling. Prior roles include Customer Service Team Lead at Startek Customer Service Private Limited, where responsibilities involved managing a team and enhancing processes, and a similar role at Imperial Telecom Limited. Additionally, Mainak held supervisory positions at Dailatis Investment Pvt Ltd, focusing on product development and software implementation. With comprehensive training in business administration and recent certifications in Product Management and Blockchain, Mainak demonstrates a strong commitment to professional growth and operational excellence.