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Mitch McKenna has a diverse work experience, starting in 1997 as Director of Business Development at MicroBioTest, Inc. Mitch then worked as a Project Manager at Focus Technologies, Inc. in 2002. In 2003, they became a Premier Accounts Manager at MCI, Inc. before joining SAVVIS, Inc. as a Product Specialist / AM in 2005. In 2006, Mitch joined Huthwaite as an Engagement / Program Manager and later became the Director of Client Services. In 2009, they started working at Cogent Communications as a Divisional Sales Manager and later took on roles such as Director, Corporate Training, Executive Director of Corporate Training, and Vice President of Sales Enablement and Professional Development.

Mitch McKenna attended Old Dominion University from 1991 to 1996, but the degree and field of study are not specified. In terms of additional certifications, they obtained several from LinkedIn, including "Building Accountability into Your Culture" and "Managing Your Time" in 2022, as well as several others related to communicating about culturally sensitive issues, inclusive conversations, confronting bias, diversity, inclusion, belonging, and unconscious bias in 2020.