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Claudio Girardi has over 16 years of experience at Cogeco Connexion, where Claudio currently serves as Manager of the Project Management Office and Project Manager. Key responsibilities include planning, executing, and closing projects, as well as managing budgets and comprehensive work plans. Previously, Claudio led a team of 20 expert field support technicians as Senior Supervisor of Help Desk Operations, focusing on providing exceptional technical support. As Technical Operations Supervisor, Claudio aimed to enhance customer loyalty and overall experience by optimizing customer interactions throughout their lifecycle. Additionally, Claudio held various technical and support roles from 2002 to 2007. Education includes a Project Management Certification from the University of Waterloo.