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Nicole MacKenzie's work experience starts in 2012 as an Office Assistant at Cold Spring Brewing Company and a Sales Associate at Herberger's. Nicole then worked as a Personal Care Assistant at Opportunity Matters, Inc. and Prairie Home Hospice & Community Care from 2013 to 2015. In 2015, they served as a Communications & Marketing Coordinator Intern at A Chance To Grow and later became an Event Coordinator at Leighton Broadcasting. From 2016 to 2017, they worked as a Marketing Manager at Limitless Construction. In 2017, they took on the role of Operations Office Manager at ESPN's Summer X Games and also started working at Optimize Social Media Inc. as a Social Media Manager-Team Lead. Nicole later became a Team Manager and then a Department Manager at Optimize Social Media Inc., handling various responsibilities such as account retention, client portfolio management, coaching, and training. Currently, since 2021, they are the Director of Social Operations at Coegi.

Nicole MacKenzie completed a Bachelor's degree in Business Social & Behavioral Sciences from Minnesota State University, Mankato, from 2011 to 2015. In addition to their degree, they have obtained several certifications. Nicole obtained the Meta Certified Media Buying Professional certification from Meta in June 2023. Nicole also completed the TikTok Academy 2022 certification from TikTok in January 2022. Nicole has two certifications from LinkedIn: LinkedIn Marketing Solutions Fundamentals obtained in December 2021 and LinkedIn Marketing Strategy obtained in November 2021. Nicole has plans to obtain the Advanced Google Analytics certification, Google Analytics for Beginners certification, and the Edge Academy Certified: Marketing Foundations certification, although the specific months and years of completion are not provided.