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Theresa Mapara is an experienced IT professional currently serving as a Help Desk Administrator at Coega Development Corporation since July 2019, specializing in 1st and 2nd line support, PC setup, troubleshooting, Active Directory administration, and documentation of ICT information. Prior to this role, Theresa worked at Mars Technologies (Pty) Ltd in a similar position from January 2014 to June 2019, where responsibilities included software and hardware support, asset management, and general administration. Theresa also has experience as an Admin Temp at Makana Municipality and as an intern at Nelson Mandela Metropolitan Municipality, where duties encompassed research, report compilation, and data management related to the history of apartheid victims. Theresa holds an Advanced Diploma in Computer Studies from CTI Education Group and completed high school education at Victoria Girls' High School.