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Rong Li is a skilled Technical Support Engineer III at Codexis, Inc., with a track record of developing standardized system images and managing IT account setups for new hires since February 2019. Prior experience includes positions as a Technical Support Engineer II and Desktop Support Engineer at Blackstone Technology Group and Synopsys Inc., where Rong managed customer cases for SIG products and utilized Salesforce and JIRA for case resolution. Previous roles at Sutter Health and Square involved desktop support and customer support, respectively, emphasizing problem-solving skills and effective communication. Rong holds a Bachelor of Business Administration in Business Administration - MIS from San Jose State University, with a GPA of 3.57.