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Ed Rush is an experienced professional with a diverse background in operations and resource planning. Currently serving as a Product Operations Team Member at Cocoon, Ed Rush manages benefit payments, payroll, and claims processing for over 700 employees across 100 employers. Prior to this role, Ed Rush held the position of Resource Planning Analyst at CVS/Caremark, where responsibilities included optimizing staffing plans and reducing phone downtime. At Amazon, Ed Rush advanced through several roles, from Outbound Flow Lead, ensuring efficient package delivery and enhancing customer experience, to Process Assistant, leading a team during peak seasons. Ed Rush began the career with AtlantiCare, specializing in radiology and emergency transport as a certified EMT in New Jersey.