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Vei Chong is a Senior System Analyst at Cochlear, with expertise in Salesforce solution design and administration since October 2015. In this role, Vei has co-led initiatives aimed at enhancing customer experience and reducing IT support workload, collaborated closely with business analysts and product owners, and managed the deployment of Salesforce projects across multiple regions. Previous experience includes roles at Veda as a Salesforce Administrator, and at Ricoh Australia as a Business Systems Analyst and Senior Analyst Programmer, where Vei engaged in comprehensive business analysis, Salesforce enhancements, and application development. Vei holds a Bachelor of Commerce degree in Information Technology from Curtin University.