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Alon Itzhari is an experienced Customer Support Professional currently working at Cobwebs Technologies since March 2020. Prior to this role, Alon held various positions at NICE Ltd, including Senior Customer Support Engineer and Account Manager, where responsibilities included leading the Advanced Support Team, managing critical customer escalations, and collaborating with sales engineers and R&D. Alon also served as an Advanced Support Engineer from 2011 to 2016, specializing in CTI and IC components, and worked as an Expert Support Engineer from 2006 to 2011.