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Pedro Henrique Pereira is currently employed at Cobli since January 2023 as Assistente Processos II and Assistente Customer Operations II, providing operational support. Prior experience includes a role at Teleperformance from September 2022 to January 2023 as Expert in Interação, handling multi-channel contact for streaming platform subscribers, including technical support and various account-related issues. Further experience includes working at Atento Brasil from May 2019 to July 2022 as Analista BackOffice, focusing on Fiserv payment solutions, resolving cases, automating tools with Excel and VBA, and conducting comprehensive financial analyses. Pedro Henrique Pereira is pursuing a degree in Technology in Data Science at Universidade Presbiteriana Mackenzie from February 2024 to November 2026.