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Jessica Daniele is an experienced professional in the hospitality industry, currently serving as Assistant Front Office Manager at Coast Hotels since August 2011. With a strong focus on communication and team development, Jessica has successfully implemented incentive programs that enhance upselling, energy cost-savings, and customer loyalty. Responsibilities include ensuring compliance with company policies, delivering superior customer service, training and coaching staff, and managing front desk operations. Previous roles include Assistant Front Office Manager/Banquet Head at English Inn, where effective training and inter-departmental communication were key, and various positions at The Coast Inn of the North, where Jessica honed skills in guest services and food and beverage management. Jessica holds a BA in International Hotel Management from Royal Roads University and a Hospitality Diploma from the College of New Caledonia.