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Ilya Chmykh is a seasoned support engineer currently at Coalesce.io since December 2024, previously holding various roles at Paytronix Systems from May 2014 to December 2024, including solutions architect and senior enterprise technology consultant, where significant contributions involved managing enterprise client relationships, designing deployment plans, and leading multi-functional projects. Ilya has a robust technical background, utilizing REST API integrations and providing comprehensive support to a diverse client base across loyalty and mobile programs. Earlier experiences included internships focused on database management and quality assurance, complemented by an educational foundation in management information systems from Worcester Polytechnic Institute and a Master of Liberal Arts in Information Management Systems from Harvard Extension School.