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DC Cercado is an accomplished professional with extensive experience in customer success, coaching, and service delivery management across various roles in leading organizations. Currently serving as a Customer Success Service Delivery Manager for the Enterprise Business Group at StarHub, DC has previously held significant positions at organizations such as POWERinU Training and Coaching, where DC acts as Director and Senior Consultant, and Coach U, Inc. as a licensed facilitator of The Coaching Clinic©. With a strong background in business operations at Verizon and MCI, DC has demonstrated expertise in project management and business transformation. DC holds an Executive MBA from California State University - East Bay and multiple certifications in coaching and project management.