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Dawn Boardman has extensive experience in IT service management and strategy, having worked at the Co-operative Group since 2006. Currently serving as Principal Service Manager for Service Strategy & Design, Dawn previously held roles including IT Service Manager at Co-operative Legal Services and Head of IT for Co-op Academies Trust during a secondment. In addition, Dawn was IS Service Desk Manager from 2006 to 2010. Since August 2010, Dawn has contributed significantly to service delivery and management within the organization. Dawn's educational background includes studies at Roch Valley.