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Hasmik Musayelian is an experienced professional in contact center management and customer support, currently serving as Contact Center Operations Manager at CMX Solutions GmbH since January 2019. Prior roles include Head of Customer Happiness Department and Customer Care Supervisor at Globbing, as well as Call Center Shift Leader positions at Ucom LLC and Orange Armenia, focusing on telecommunications. Hasmik started a career in translation at Noyan Tapan Information Analytical Company, translating news from Armenian and Russian to English, after working as an English language teacher at Yerevan School 177. Education was pursued at The Yerevan State Linguistic University after V. Brusov, earning a specialist degree in Russian and English languages. Notable achievements include coordinating online school projects and recognition for excellence in teaching English.