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Troy Miles has a diverse work experience spanning several companies and roles. Troy started their career as a Production Assistant Intern at BET Networks in 2000. Troy then worked as a Master Control Operator at MTV Networks/Logo from 2001 to 2003. In 2006, they joined DraftFCB as an Assistant Media Planner Offline/Online for a few months before moving to SapientRazorfish as an Associate Media Planner. At SapientRazorfish, they gradually grew in their roles and responsibilities, serving as a Media Planner and then Senior Media Planner from 2008 to 2013. Troy was involved in various aspects of media planning, including strategy development, media mix utilization, negotiation of annual programs, and project management. In 2014, they joined Good Apple Digital as a Media Supervisor for a year. Troy then joined CMI Media Group in 2016, where they held multiple vice president and senior vice president roles, including Vice President Media, Media Director, Vice President of Media, Senior Vice President Media, and currently serves as the SVP, Client Director as of January 2023.

Troy Miles attended New York Institute of Technology from 2001 to 2005, where they obtained a Bachelor of Applied Science (BASc) degree in Advertising. In the same period, they also attended Five Towns College from 2001 to 2003, focusing on Video/Film Production.