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Brandon Aguilera is a seasoned Senior Program Manager at CMG (Capital Markets Gateway) since January 2021, following a successful tenure at Nordstromrack.com | HauteLook, where roles included Business System Analyst and Program Management Support from January 2015 to December 2020. Extensive experience encompasses service improvement, business analytics, and stakeholder management, focusing on delivering business value through continuous improvement strategies and ROI analysis. Prior to this, Brandon served as Operations Supervisor at AmericanTours International, overseeing call center operations and training staff. Proven expertise in managing project documentation, implementing process improvements, and ensuring compliance with industry standards.