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Matthew Rubino is an experienced Desktop Support Engineer with a career spanning over 18 years in IT support and service. Currently employed at CMG Financial since April 2023, Matthew provides Tier I-III support, ensuring excellent customer service and timely responses to help desk inquiries. Previously at HomeBridge Financial Services, Matthew specialized in direct call support for top executives, earning a reputation for outstanding customer service and efficient ticket closure. Matthew's expertise encompasses desktop and laptop hardware and software, with significant contributions to SOPs and knowledge management. Matthew's early career includes roles at Crum & Forster and Emtec Inc., focusing on help desk operations, equipment maintenance, and desktop configuration. Matthew holds a Bachelor's degree in Digital Media from East Tennessee State University.