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Tony Crola has extensive experience in operations management, with a current role as Enterprise Operations Manager at CMA since June 2022, focusing on compliance, performance metrics, and process improvement. Previous positions include Microsoft Premier Service Center Manager at Zones, LLC, Contracts & Client Relationship Manager at Universal Technologies, and IT Service Operations Manager at SEFCU, where oversight of the IT Call Center was a key responsibility. Additional experience includes serving as a Quality Assurance Analyst at Tech Valley Talent, Call Center Supervisor at MAXIMUS, and Data Center Manager at MVP Consulting Plus. Tony's career began in the US Army, where as Operations Team Lead, two years were spent in Lead Computer Operations and seven years with the 75th Ranger Group. Tony holds a degree in Computer Operations from the US Army and a high school diploma with a focus on Computer and Information Sciences.