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Michael H. has a diverse work experience spanning multiple industries. Michael started their career at British Gas in 1992 as a Service Improvement Manager and worked there until 2002. From 2002 to 2007, they served as a Service Development Manager at Bupa. Michael then moved on to AIG Direct in 2007, where they held the role of Head of Quality, Training, and Competence until 2009. Michael joined the Financial Conduct Authority in 2009, initially as a Manager in Training and Competence and later as a Senior Manager in the Customer Contact Centre. In 2015, they transitioned to CYBG PLC, where they held various positions, including Senior Manager for Quality, Training, and Competence, Head of Complaints - Interim, and Senior Complaints Manager CYBG / Head of Customer Relations Virgin Money UK PLC. Lastly, Michael currently holds the position of Head of Customer Relations at Virgin Money UK PLC, starting in November 2019.

Michael H.'s education history is currently unknown as there is no information available regarding their start and end years, school name, degree name, or field of study.