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Hugh joined the business as Group Mortgages Director in October 2018 and took on the role of Chief Commercial Officer in March 2021. Hugh is responsible for unsecured and secured lending, including direct and intermediary mortgages, as well as everyday banking propositions such as personal current accounts, savings and insurance products.

Hugh has over 25 years’ experience in financial services. Prior to the acquisition of Virgin Money by CYBG, Hugh was Chief Commercial Officer at Virgin Money Holdings (UK) plc. Before this, Hugh ran the current account, savings, investments and insurance products at Royal Bank of Scotland (now NatWest) and previously ran its consumer credit card business.

In his earlier career, Hugh was an executive founder at MBNA Europe, joining in 1993 from KPMG Management Consulting. At MBNA, Hugh held executive roles in HR, Credit Management, Customer Satisfaction and Marketing before becoming Chief Operating Officer and then UK Managing Director.

Hugh sits on the Board of Virgin Money Unit Trust Managers Ltd.