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Ilaria Dal Mina is an experienced professional with a background in account management and customer service, currently serving as an Account Manager at CLX Europe since October 2020. In this role, Ilaria manages a portfolio of high-fashion brands, organizes photo and video shoots, and oversees media production projects, ensuring continuous production processes that meet client needs. Previously, Ilaria worked as a Customer Service Partner Specialist at Booking.com, providing technical support to international partners and developing strong industry knowledge. Earlier experience includes roles as a Floor Assistant at Urban Purveyor Group Pty Ltd, where Ilaria coordinated dining services, and as an Operational Services Assistant at VERONA83 SCRL, managing front office tasks and personnel for events. Educational qualifications include a Bachelor's degree in Business Administration from Università degli Studi di Verona and a diploma from ITS Marco Polo.