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James Fulton serves as an Enterprise Customer Success Manager at Clue Software since April 2023, focusing on enhancing global teams' capabilities in advanced intelligence management for threat detection and investigations. James has been a member of Gain Grow Retain since September 2020, contributing to a community that supports Customer Success leaders in B2B SaaS organizations. Previously, James held the position of Enterprise Customer Success Manager at EcoOnline from March 2022 to April 2023, where the focus was on client loyalty and retention. Their career also includes roles as Client Success Manager at Atlas, Key Accounts Lead and Key Account Manager at Annapurna Recruitment, UK National Account Manager at Indeed.com, and various recruitment and consultancy roles across multiple organizations. James holds a National Diploma in Media Production and degrees in PC Maintenance & Support as well as Information Technology from Wiltshire College & University Centre.