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Milena Castro Fernandes is a seasoned professional with extensive experience in customer success, team leadership, and commercial supervision. Currently, as the Head of Customer Success at ClubPetro, Milena leads the implementation team, overseeing contract verification and system compatibility analysis. Previous roles include a leadership position at Centro Universitário Una, managing candidate services and financial operations, and serving as a commercial supervisor at Sicoob, where Milena focused on customer relationship management and sales strategies. An early career included an internship at Itaú Unibanco, providing customer support and sales assistance. Milena holds an MBA in Strategic Project Management and another in Strategic People Management, along with a Bachelor's degree in Production Engineering.