Marc Soucy is a seasoned professional with extensive experience in service management and operations within the IT sector. Currently serving as a Senior Service Manager at CLS Group since March 2022, Marc previously held the same title at Kyndryl from September 2021 to March 2022. Marc's career at IBM spanned from 2003 to September 2021, during which time roles included ITIL Service Manager, ITIL Service Continuity Manager, Technical Lead, and Operations Analyst, showcasing a comprehensive expertise in IT service management and continuity.
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