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Thomas Blakely currently serves as a Solutions Consultant at CloudWave, where the focus is on expanding CPaaS skills within the AWS ecosystem, aiming to transition into a Solutions Architect role. Previous experience includes working as a Presales Solutions Consultant at Synergy Enterprise Solutions and serving as a CTI/Telephony Engineer at the Ministry of Social Development. Thomas has a background in contact center solutions with Vodafone, where responsibilities encompassed both engineering and service desk functions. Initial career steps included roles as a Contact Centre Agent at ANZ and an intern at CTV, gaining diverse experience in customer service and media operations. Thomas holds a Bachelor of Science in Mathematics from Victoria University of Wellington and an engineering degree from CPIT.