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Michael has 20+ years of leadership experience in Software, Services and Solution companies with expertise building high performance teams, selling projects, and ensuring customer satisfaction. He brings a long history of success in positions of increased responsibility and customer interaction in leadership, pre-sales, services product management, and implementation of complex managed services to the team. He has a holistic understanding of the Customer Operations, Support, Professional Services, and Software as a Service sectors with experience in Media, Telecom, Retail, ICT, and Financial industries.