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Tanmit Singh is a seasoned professional with over 8 years of experience in IT service delivery, currently serving as a Critical Accounts Manager and Critical Incident Manager at Cloudera since June 2020. Expertise lies in managing critical incidents within both Cloudera Data Platform Private Cloud and Public Cloud environments, ensuring seamless operations for enterprise customers. Previously, Tanmit held the role of Incident/Escalation Manager at Cloudera, overseeing technical teams to support various Cloudera Data Platform technologies. Prior experience includes serving as an Incident Manager at Cognizant, where responsibilities involved managing severity 1 outages in alignment with ITIL best practices, and a role as a Quality Analyst at Wipro Limited. Tanmit holds a Bachelor of Technology in Electrical, Electronics and Communications Engineering from West Bengal University of Technology and Techno India Durgapur.