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Marian Escalante has extensive experience in customer support and experience management across various industries. Currently serving as a Customer Support professional at Cloudbeds since December 2022, Marian focuses on enhancing customer experiences and operational optimization through initiatives like process automation and content design improvements. Previously, as a Customer Experience Leader at Zinli, responsibilities included managing chatbot and CRM software releases and overseeing the end-to-end software release process. At Boletia, Marian worked alongside stakeholders to streamline processes and implement tooling solutions, while earlier roles included identifying data discrepancies as a Customer Experience Analyst at Bright Inc. and providing technical support as an Office Manager at EasyBroker. Marian's career began at CBRE México as a Facilities Management Assistant, managing client service requests and meeting room bookings.