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Cindy Alonso has a diverse range of work experience in the hospitality industry. Cindy most recently worked at Cloudbeds as a UX Researcher, where they conducted user research to enhance the company's hospitality management platform. Prior to this, they served as a Hospitality Senior Specialist, overseeing revenue growth, streamlined operations, and guest experiences. As an Implementation Global Manager, Cindy managed a team of implementation specialists and ensured timely and successful project completions. Cindy also worked as an Implementation Team Lead, where they managed the onboarding process for new clients. Additionally, Cindy served as an Implementation Coach, assisting hoteliers with the implementation of Cloudbeds' software. Before joining Cloudbeds, Cindy worked at Hotel Unique as a Reservations Specialist and Reservations Agent from 2012 to 2014. Cindy also served as a Reservations Supervisor at BHG - Brazil Hospitality Group from 2011 to 2012. Cindy began their career at various positions at Holiday Inn Parque Anhembi, starting as a Front Desk Attendant and eventually working their way up to a Guest Services Specialist and Guest Service Officer. Cindy also volunteered to assist blind and visually impaired guests during an event. Furthermore, Cindy had a brief internship at Grande Hotel SENAC Águas de São Pedro. Overall, they bring a wealth of experience in the hospitality industry to any team or organization.

Cindy Alonso's education history is as follows:

Cindy obtained a technical certificate in Hospitality Administration/Management from ETEC - Albert Einstein in the years 2006 to 2007. After that, they pursued a Bachelor's degree in Hospitality Administration/Management at Centro Universitário Senac and completed it from 2010 to 2011. Cindy also attended a course on Revenue Management, which was a degree extension program at Centro Universitário Senac in 2012.

In 2021, Cindy pursued a degree extension program in Project Management at Ibmec. The following year, in 2022, they completed a training program on UX Design at Mergo User Experience.

Aside from their formal education, Cindy has obtained several certifications. In 2020, they completed the courses "Communication Foundations," "Developing a Learning Mindset," and "Improving Your Thinking" through LinkedIn. Cindy also received a certification on "Insider Threats for End Users" from KnowBe4. In 2021, Cindy obtained the certifications "Lean Six Sigma White Belt Certification" from FM2S Educação e Consultoria and "Deepfake Awareness" from KnowBe4. Cindy acquired skills in "Equilíbrio Financeiro" from Xpeed School and completed a course on "Competências Profissionais, Emocionais e Tecnológicas para Tempos de Mudança" at Pontifícia Universidade Católica do Rio Grande do Sul. Additionally, Cindy has multiple certifications from Udemy in 2022, including "Buyer Personas: Aprenda o que são e como criá-las," "Pesquisa Etnográfica e Análise de Contexto para UX," "Secure Product Lifecycle 101," "Storytelling - A Poderosa Arte de Contar Histórias," "UX Research," "Design Thinking in 3 Steps," "UX Strategy Fundamentals," and "User Story Masterclass: The Agile Guide to User Stories." Cindy has also completed the courses "Soft Skills and Digital Product" from EBAC - Escola Britânica de Artes Criativas e Tecnologia and "Design de Processos" from eduxe. Furthermore, Cindy obtained a certification as a "Certified Scrum Product Owner (CSPO)" from K21 España.

Based on the information provided, it can be concluded that Cindy Alonso has actively pursued professional development and continuously updated their skills in the fields of project management, UX design, and various other areas related to their work.