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Yosr Bhouri Kehila has extensive experience in service delivery and technical support within the IT industry. Currently serving as a Service Delivery Manager at Cloud Temple since June 2020, Yosr focuses on monitoring quality indicators and ensuring compliance with contractual SLAs. Prior roles at Cloud Temple Tunisia included managing contractual, technical, and financial aspects and overseeing critical incident resolution. Yosr's career began with internships that included infrastructure migration and network configuration at various organizations. Yosr holds an engineering degree in Computer Networks and Telecommunications from INSAT, completed in 2018, along with a Baccalauréat in Mathematics.