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Tarek Haj Messaoud is an experienced IT professional currently serving as an Ingénieur de production at Cloud Temple since February 2023, where responsibilities include diagnosing and resolving incidents across various systems such as VPN, Windows servers, and Azure. Prior to this role, Tarek worked as a Help Desk Support Specialist, managing system and hardware incidents, and deploying Windows 10 updates. Tarek's experience also includes roles as a Confirmed IT Operator at ADACTIM, providing 24/7 support and overseeing incident management, and as an IT operator at Néo-Soft Groupe, focusing on server supervision and client relations. Tarek began the career as a TECHNICIEN SUPPORT at Concentrix, providing technical assistance for internet and TV services. Tarek holds an applied degree in industrial computing and automated systems from The Higher Institute of Information Technologies and Communication.