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Jessica "Cloud CX Guru" Voss has a diverse professional background in sales and customer engagement. ā˜ Jessica "CLOUD CX is currently working as an Enterprise Sales representative at SupportLogic. In addition, Jessica is the Founder of the podcast "The Contact Center Gurus" and serves as a PACE Ambassador at the Professional Association for Customer Engagement. ā˜ Jessica "CLOUD CX previously co-founded Cloud Tech Gurus and worked as an Advisor at BWG Strategy LLC and GLG. Jessica has also held various sales positions, including Country Manager at Cirrus Response Inc, Global Sales Lead at Zones LLC, Global Enterprise Sales at Bright Pattern, and Enterprise Sales Director at Five9. Their work experience spans from 2014 to the present.

Jessica Voss earned a Bachelor of Science degree in Business/CIS from Arizona State University, where they studied from 2000 to 2004. In addition to their formal education, they obtained the certification of CXPA Professional Member from the Customer Experience Professionals Association in October 2021.