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Sowjanya Maganur is a seasoned professional with extensive experience in customer support and technical account management. Currently serving as a Senior Technical Account Manager at Cloud Software Group, Sowjanya has previously held the position of Customer Success Manager for the EMEA region at Zscaler and has demonstrated leadership as a Team Lead in Customer Service at Citrix. Earlier roles include serving as a Customer Service Representative and a Technical Support Engineer at VMware. Educated at BITS Pilani with a Master of Technology in Computing Systems and Infrastructure, and holding a Bachelor of Engineering in Information Science from Nitte Meenakshi Institute of Technology, Sowjanya combines technical expertise with a strong commitment to customer success.