��������

Mallika Shetty currently serves as the Director of Digital & Business Process Management at Cloud Software Group, focusing on digital transformation and customer service operations for Citrix. With extensive experience at IBM as a Delivery Project Executive for EMEA and as the Global Lead for Blockchain Transformation & Service Desk, Mallika has managed large teams and complex client relationships across various global markets. Prior roles include Senior Manager at Ocwen Financial Solutions, Project Manager at Tech Mahindra, Operations Manager at Vodafone Hutchison Australia, and Contact Centre Manager at FIS. Mallika holds a Master's degree in Business Administration and Management from the University of Mumbai, a Diploma in Business Management from Welingkar Institute of Management, and a Bachelor of Commerce from the University of Mumbai.