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Jade Koen possesses extensive experience in operations management, currently serving as the Head of Operations at Cloud Direct since August 2022, focusing on managed services. Prior roles include Operations Manager at Sintrex from December 2020 to July 2022 and Operations Manager at Logicalis SA from February 2019 to December 2020, where Jade contributed to technical support and incident management. Additionally, Jade was the Operations Team Manager at Logicalis from April 2017 to December 2020, overseeing a team of engineers. Earlier career achievements include roles as Operations Team Lead and Senior Technical Lead at Computacenter from September 2009 to March 2017.