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Fauzan Slamang possesses extensive experience in customer account management and technical support across various roles and companies. Currently serving as an Account Manager at Cloud Direct since April 2021, Fauzan champions customer issues and promotes cloud service adoption for business success. Previous roles include Customer Success Analyst at Cloud Direct and Senior Analyst at Computacenter, where Fauzan focused on troubleshooting, technical support, and enhancing customer experiences. Additional experience includes positions at iiNet as a Sales Advisor and Support Advisor, demonstrating strengths in customer acquisition and retention. Fauzan holds multiple certifications, including a TEFL and TESOL certificate, a short course in Operations Management, and a higher certificate in Child Psychology, alongside a web development qualification.