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Patricia Rains is a highly skilled Customer Success Manager at Pandora CloudCover since July 2017, focusing on delivering exceptional customer service, onboarding, adoption, and retention. Prior to this role, Patricia Rains served as a Senior Customer Technical Support Engineer and in Cloud Operations at iRise from January 2007 to June 2017, providing high-touch technical support for various enterprise software platforms. Patricia Rains also held positions in technical support at Principal Decision Systems International from June 2004 to December 2006, where expertise in handling complex customer issues under pressure was developed. Patricia Rains holds a Bachelor of Arts degree in Radio and Television from California State University, Fullerton, earned between 1998 and 2003.