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Samantha F. currently serves as the Head of Retail Complaints (Interim) and previously held the role of Retail Complaints Standards and Insight Manager at Close Brothers since September 2023. Prior experience includes positions as Operations Manager/Head of Operations at NOVALOANS LTD, Collections and Recoveries Team Leader at Zopa, and Collections Team Leader at NewDay. Samantha has also worked at Lloyds Banking Group as PBA Complaints Manager, held various roles at Barclays UK including Customer Support Team Leader and Project Manager, and started their career at Halifax and Flogas Britain. Educational background includes As Levels in English Language and Literature, Psychology, Theatre Studies, Biology, and Theology and Ethics from Notre Dame Sixth Form College.