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Chris O'Keefe is an accomplished Operational Risk Analyst at Close Brothers Premium Finance since September 2014, bringing over 26 years of expertise in operational risk management from a previous role as Operational Risk Manager at HSBC. Chris has a strong background in fraud and internal audit, exhibiting exceptional attention to detail and the ability to complete tasks ahead of deadlines. Notable achievements include leading teams to achieve high marks in external audits and customer satisfaction scores while also successfully training and mentoring staff, resulting in multiple promotions. The commitment to exemplary customer service is evident through consistent high rankings in mystery shopper assessments and customer satisfaction metrics across various managerial roles within the banking sector.