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Frank Varela has over 18 years of work experience. Frank began their career in 2002 as a Technical Support/Customer Service at Convergys. In 2008, they moved to Nokia as a Level 1 Support Engineer for Mobility Solutions. In 2010, they joined Protus IP Solutions as a Customer Support. In 2011, they worked as a Helpdesk Analyst at Accentus Inc. From 2012 to 2016, they served as a Transcription Services Manager and Activations/ Production Coordinator at Nuance Communications. Since 2016, they have been working as a Senior Technical Support Advisor/Client Success Manager at Cliniconex.

Frank Varela attended Herzing College from 2001 to 2002, where they earned a Computer Systems and Networking Technology Diploma.