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Paulina Novicio has been working in the customer service industry since 2007. Paulina began their career at TELUS International Philippines as a Customer Service Representative. In 2011, they moved to VXI Global Solutions, LLC as a Team Leader. In 2019, they joined Gist as an Implementation Specialist. In 2021, they became a Team Manager at Client Engagement Academy - We Produce Better Lives\u2122. Currently, they are a Client Success Manager at Clout Selling\u2122.

Paulina Novicio is currently enrolled in California State University, Fullerton, where they are pursuing a Bachelor's degree in Business, Management, Marketing, and Related Support Services. Paulina previously obtained a Bachelor's degree in Business/Managerial Economics from Pamantasan ng Lungsod ng Maynila between 2003 and 2007.