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Michael Barbagallo, APM, currently serves as Sr. Manager of Membership Operations at Cruise Lines International Association, where responsibilities include evaluating processes and collaborating with stakeholders to enhance membership operations. Prior to this role, Michael amassed significant experience at The Home Depot as Customer Experience Manager, overseeing a $100 million store and leading initiatives to improve customer satisfaction. Additional roles at The Home Depot included Electrical Department Supervisor and Paint Department Supervisor, where focus remained on exceptional service and team training. Michael's earlier tenure includes prominent positions at organizations such as the National Council of Teachers of Mathematics, Shenandoah Analytics, Current Analysis, and Fannie Mae, with expertise spanning member services, customer service consulting, and contact center management. Michael holds a Master's degree in Business Administration from Old Dominion University and a Bachelor's degree in Secondary Mathematics Education from West Virginia University.