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Ned Martin is a Professional Development Trainer and Account Representative at Catalyst Leadership Group since June 2020. Previously, Ned served as an Operations Manager in Training at JW Marriott Nashville, where involvement in a rotational program provided extensive experience in hotel operations, and earned accolades including AAA Four Diamond status and Marriott International's Hotel Opening of the Year. Prior roles include Front Desk Associate at Sheraton Hotels & Resorts and Guest Services Associate at Ocean House Management and Blantyre, where attention to VIP guests and customer service was paramount. Ned's career began as Head Cashier and Customer Service Representative at Big Y World Class Market. Educational qualifications include a Bachelor of Science in Hospitality and Tourism Management from UMass Amherst and an Associate of Science in Business Management from Holyoke Community College.