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John Malcolm has a diverse work experience spanning over three decades. John is currently serving as the Chief Innovation & Technology Officer at the Cleveland Public Library. Prior to this, they worked as the Chief Technology Officer at the Cleveland Institute of Music from 2018 to 2021. From 2016 to 2018, John held the position of Director of Information Technology at Positive Education Program. Before that, they served as the Vice President of Government Solutions at CoCENTRIX, where they focused on business development and the design of the CoCENTRIXccp platform for health and human service software solutions. John also worked as the Vice President of the Dynamics Practice at Mid America Consulting Group, specializing in implementing the Microsoft Dynamics framework for the public sector. John began their career as an Information Technology Manager at Namco Controls and later became the Manager of DPAI. Lastly, at Cleveland Range, John managed the information systems operations for the multi-facility manufacturing company.

John Malcolm's education history includes a Bachelor's degree in Information Technology from Youngstown State University. Additionally, they obtained a Professional Education Certification in Digital Transformation from the Massachusetts Institute of Technology. No specific start and end year information is provided for either educational experience.